Frequently Asked Questions

/FAQ
FAQ

Our Products

All of our devices are designed to be very easy to use so that you can get the best results in a short amount of time. Each device also comes with a user manual which you can download from our website.

Yes. Regardless if you have sensitive or oily skin, each device is designed to adapt to your needs and offer you high-quality skincare. It is true that some of our devices are recommended for mature skin, while others work best when used on skin that shows the first signs of aging. But this information is always specified in the device’s description.

All of our devices are designed to offer results in the shortest amount of time. Depending on your skin problem, this could mean a couple of days up to two or three weeks.

Yes, we do. Each device that we sell come with a guarantee certificate.

Unfortunately, we don’t have a physical location yet so you cannot try the devices before you decide to buy them. However, we have an excellent return policy and, in case you are not satisfied with a product, you can easily send it back to us and you will get a 100% refund.

Orders & Purchases

If you have placed a specific order, you can easily check your order status here. If you are interested to know how long it would take for your order to arrive from the moment you place it, please refer to our shipping policy page.

Yes, we do. But, at the time being, we accept orders within Europe only. We apologize for any inconvenience and we kindly ask you to contact us in case you have further inquiries.

We take security very seriously. This is why we use the most advanced encryption technology when you place your order online (SSL). We want all of our customers to know that they can safely and securely buy products from our website and that we guarantee the confidentiality of their personal information, including their credit card details.

We accept payment via PayPal and you can use any of PayPal accepted cards in your purchase.

Depending on the value of your order, you may qualify for free shipping. Otherwise, you can check the cost of the shipping on our shipping policy page. Please refer to this page to find out how you can benefit from free shipping.

Returns & Exchanges

Yes, you can. If you are not satisfied with the product, you can return it to us within 30 business days and you will receive your money back. Please note that the cost of shipping the product back to us will be supported by you.

All of our beauty devices benefit from guarantee certificates.  If a product is defective or it malfunctions while it is still in the guaranteed period, we will replace that product free of any costs from your side.

If, for some reason, you want to exchange a beauty device for another on our website, you may do so within 30 business days from the initial purchase.

Can’t find your answer?

Head to our contact page to find ways of having your question answered.