Shipping Policy

/Shipping Policy
Shipping Policy

Depending on the value of your order and your location, there are the shipping charges that we practice, excluding special promotions and coupons.

Standard Shipping

We process most orders within 1-2 business day, depending on the products’ availability. Besides this, from the moment you place your order to the moment it is delivered to you, it will take between 3 and 14 business days, depending on your location.

Orders above €99

FREE
  • Standard Shipping

< €99

9
  • Standard Shipping

Express Shipping

With express shipping orders it takes 1 business day for us to process your order and, depending on your location, between 1 and 5 business days for your order to arrive.

Orders above €299

FREE
  • Express Shipping

< €299

36
  • Express Shipping

Shipping FAQ

For more information about our shipping & delivery procedure, check out the shipping FAQ below.

Yes. For information, see Returns & Exchanges section under our FAQ page. For orders shipped internationally, you’ll need to contact us and ask for a Return Merchandise Authorization form.

If you’re missing items or shipments, contact us within 30 days of ship date.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

For your security, we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

We’re able to deliver to a PO Box in most countries if you select our Standard Delivery service. We cannot deliver to a PO Box if you select any other delivery option.
We can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods. It’s also a good idea to add your company name to the parcel too as it’ll help the driver find you easily.

Can’t find your answer?

Head to our contact page to find ways of having your question answered.